Refund policy

Kitty Nest – Return & Refund Policy

At Kitty Nest, we’re committed to creating cozy, safe spaces your cat will love. If something isn’t right with your order, we’ll make it right — simply, fairly, and transparently.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within this timeframe
  • The item is unused and in original packaging
  • The item is damaged, defective, or incorrect

🚫 Non-Refundable Items

We do not accept returns for:

  • Items that have been used, scratched, washed, or altered after delivery
  • Items returned without original packaging
  • Custom or made-to-order products
  • Final sale or discounted items
  • Products marked non-returnable at checkout

📝 How to Request a Return

To start a return, please contact our support team with:

  • Your order number
  • A brief explanation of the issue
  • Clear photos of the product and packaging (if applicable)

🔄 Return & Refund Process

1) Review & Approval

Our team will review your request and may ask for additional details if needed.

2) Return Instructions

If approved, we’ll provide:

  • Return address
  • Shipping instructions

📦 Return shipping costs are the customer’s responsibility, unless:

  • The item is defective
  • The item arrived damaged
  • The wrong item was delivered

3) Refund Issuance

Once your return is received and approved:

  • Refund will be issued to your original payment method
  • Processing time: 5–7 business days (depending on your provider)

📌 Important Notes

  • All returns must be pre-approved
  • Items must be returned in original condition
  • Shipping fees are non-refundable (unless the item is faulty)
  • Returns showing signs of use or damage may be rejected
  • Excessive or suspicious returns may be declined

💬 Need Help?

We’re here to support you every step of the way.

👉 Visit our Contact Us page with any questions — our team will ensure your Kitty Nest experience stays smooth and worry-free.