Shipping policy

Kitty Nest – Delivery Information

At Kitty Nest, every order is handled with care — from our warehouse to your doorstep. Whether it’s a cozy cat tree, a soft bed, or a playful accessory, we make sure your product arrives safely and ready for your cat to enjoy.

🚚 Delivery Options & Shipping Costs

Shipping costs are calculated automatically at checkout based on your location and order details.

Estimated Delivery Times:

  • Standard Delivery: 4–7 working days
  • Express Delivery: 3–5 working days
  • Priority Delivery: 2–4 working days

📍 Delivery times may vary depending on your location, especially for remote areas.

Shipping methods: Depending on the country, package are delivered by DHL, FEDEX, UPS.

 Shipping fee: $15

📦 Packaging & Handling

Every Kitty Nest order is:

  • Carefully packed with protective materials to prevent damage
  • Securely sealed to ensure safe delivery
  • Quality-checked before dispatch

Your cat’s new favorite spot arrives clean, secure, and ready to use.

🎁 Gifting a Kitty Nest Order

Sending something special for a fellow cat lover?

  • You can include a personalized message at checkout (if available)
  • Selected orders may include gift-ready packaging options

📅 Delivery Schedule

  • Delivery Days: Monday to Friday
  • No Deliveries: Weekends or public holidays

Order Cut-Off Time:

  • Orders placed before 1:00 PM → shipped the same business day
  • Orders placed after 1:00 PM → shipped the next business day

⚠️ Important Notes

  • Remote Areas: Delivery may take longer or include additional fees
  • Missed Deliveries: Re-delivery charges may apply
  • Incorrect Address: Please ensure your shipping details are accurate

📸 Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the issue

We’ll resolve it quickly with a replacement or refund where applicable.

📦 Track Your Order

Once your order is shipped, you’ll receive:

  • A tracking link via email or SMS
  • Real-time updates on your delivery status

💬 Need Assistance?

Have questions about shipping or need help with your order?

👉 Visit our Contact Us page — our team is here to ensure your Kitty Nest experience is smooth from start to finish.